FAQ

Are other co-ops already in the program?

Yes, to date 114 co-ops and over 2,200 member households are enrolled in the program.

How does our co-op get started?

  1. Review the Program Details.
  2. If your co-op is a CHF BC member, your board can contact our Telecom Program Coordinator by email at telecom@chf.bc.ca to join the program (if you don’t know if your co-op has already joined, our Program Coordinator can confirm). We’ll ask your board to complete program agreement forms.
  3. Once your co-op has enrolled, all your members can sign-up for deeply discounted rates on HDTV, high speed Internet, and home phone services — with the option of choosing individual services or bundle packages. There is no obligation for your members to sign up for any service through the program.
  4. TELUS will contact members directly to get the requested services started.

When does the Co-op Telecom Program begin?

The program was launched in 2016 and now has become the fastest growing group buying program with over 110 co-ops enrolled in the program and with over 2,200 households signed up for the telecom services.

How much does the service cost?

Each service has a set price point, well below market rates. For specific pricing details, see our Program Details page.

How do co-op members sign up for the Co-op Telecom Program?

Once your co-op is enrolled in the program (see FAQ “How does our co-op get started?), sign up for members is as easy as……

  1. Complete the sign-up form and select your service options.
  2. Return the form to your co-op office or your co-op’s program administrator.
  3. TELUS will contact you directly and will confirm service selection, credit information, and your preferred installation date.

*Please note: the services provided in the program are for 12 months.

Do all of our members have to sign up for the co-op to be eligible for the program?

No. There are no minimum participation requirements to qualify for the program and your members are not obliged to signup for any services; however, we have incentives for co-ops that get higher levels of program participation. Email us at telecom@chf.bc.ca to get details.

What options are available with the Co-op Telecom Program?

The Co-op Telecom Program is one of the most flexible programs available to co-op members. Members can select individual services or select a special bundle. See all the details on our Program Details page. Please note, many co-ops will also be eligible for high speed Internet 50 and 150 too – check in with us at telecom@chf.bc.ca to confirm your eligibility.

Do existing TELUS customers qualify for the Co-op Telecom Program?

Yes, existing customers qualify for the program; however, any cancellation fees associated with an existing contract term must be paid prior to enrolment.

With the Co-op Telecom Program discounts available, it may be worth paying a cancellation fee. CHF BC will contribute $50 towards your cancellation fee.

Do co-op members who have services with an alternate provider qualify for the program?

Yes. TELUS will complete the switch on the member’s behalf. Fees associated with early cancellation of term commitments or contracts may apply.

With the Co-op Telecom Program discounts available, it may be worth paying a cancellation fee. CHF BC will contribute $50 towards your cancellation fee.

Will every co-op building qualify for the Co-op Telecom Program?

Most co-op buildings will qualify for all services available; however, upgraded wiring may be required to provide all services offered in the Co-op Telecom Program.

Are High Speed 15 and 25 the only Internet tiers available?

CHF BC’s Telecom Program with TELUS is happy to now be able to also offer high speed Internet 50 and 150 (with unlimited data) options to eligible co-ops in the program. Contact us at telecom@chf.bc.ca to learn if your co-op is eligible

What are the data caps on the Internet services included in the Co-op Telecom Program?

Internet 15 = 200 GB data/month
Internet 25 = 300 GB data/month
Internet 50 – 450 GB data/month (eligible co-ops only)
Internet 150 – unlimited data (eligible co-ops only)

Unlimited data is also available for $15/month for TV and Internet customers. The $15 charge is billed directly to members on their TELUS bill.

Are additional TV theme packs available to members?

Yes, additional services or TV theme packs are available for members on request and will be billed to them directly on their TELUS bill.

Is long distance included?

No. Contact TELUS directly at 310-3343 (no area code necessary) or check the TELUS website for details.