FAQ

Are other co-ops already in the program?

Yes, to date over 135 co-ops and over 2,800 member households are enrolled in the program.

How does our co-op get started?

  1. Review the Program Details.
  2. If your co-op is a CHF BC member, your board can contact our Telecom Program Coordinator by email at telecom@chf.bc.ca to join the program (if you don’t know if your co-op has already joined, our Program Coordinator can confirm). We’ll ask your board to complete program agreement forms.
  3. Once your co-op has enrolled, all your members can sign-up for deeply discounted rates on HDTV, high speed Internet, and home phone services — with the option of choosing individual services or bundle packages. There is no obligation for your members to sign up for any service through the program.
  4. TELUS will contact members directly to get the requested services started.

How old is the Co-op Telecom Program?

The program was launched in 2016 and now has become the fastest growing group buying program with over 135 co-ops enrolled in the program and with over 2,800 households signed up for the telecom services.

How much does the service cost?

The general rates are up to 50% off the TELUS regular rates for the services. For current costs, please contact the Telecom Program Coordinator at telecom@chf.bc.ca or 604-343-2368.

How do co-op members sign up for the Co-op Telecom Program?

Once your co-op is enrolled in the program (see FAQ “How does our co-op get started?), sign up for members is as easy as……

  1. Complete and submit the Services Request Form to the program administrator and CHF BC by email to telecom@chf.bc.ca.
  2. TELUS will contact you directly to confirm service selection, credit information, and your preferred installation date.

Do all of our members have to sign up for the co-op to be eligible for the program?

No. There are no minimum participation requirements to qualify for the program and your members are not obliged to signup for any services; however, we have incentives for co-ops that get higher levels of program participation. Email us at telecom@chf.bc.ca to get details.

What options are available with the Co-op Telecom Program?

The Co-op Telecom Program is one of the most flexible programs available to co-op members. Members can select individual services or select a special bundle. See all the details on our Program Details page. Please note, many co-ops will also be eligible for high speed Internet 150 and 300 too – check in with us at telecom@chf.bc.ca to confirm your eligibility.

Do existing TELUS customers qualify for the Co-op Telecom Program?

Yes, existing customers qualify for the program; however, any cancellation fees associated with an existing contract term must be paid prior to enrolment.

The high savings associated with enrolling in the program may be worth paying the cancellation fee. In addition, CHF BC will contribute $50 towards your cancellation fee if you decide to make the switch.

Do co-op members who have services with an alternate provider qualify for the program?

Yes. TELUS will complete the switch on the member’s behalf. Fees associated with early cancellation of term commitments or contracts may apply.

With the Co-op Telecom Program discounts available, it may be worth paying a cancellation fee. CHF BC will contribute $50 towards your cancellation fee.

Will every co-op building qualify for the Co-op Telecom Program?

Most co-op buildings will qualify for all services available; however, upgraded wiring may be required to provide all services offered in the Co-op Telecom Program.

Are High Speed 15 and 25 the only Internet tiers available?

Good News! CHF BC’s Telecom Program now also offers high speed Internet 150 and 300 options to eligible co-ops. Contact us at telecom@chf.bc.ca to find out which speeds are available at your co-op.

What are the data caps on the Internet services included in the Co-op Telecom Program?

Internet 25 = 300 GB data/month
Internet 75 = 550 GB data/month
Internet 150 = 1 TB data/month
Internet 300 = unlimited data (eligible co-ops only)

Unlimited data can also be purchased directly from TELUS for $15/month. The $15 charge is billed on your TELUS invoice when you request this additional service.

Are additional TV theme packs available to members?

Yes, additional services or TV theme packs are available for members on request and will be billed to them directly on their TELUS bill.

Is long distance included?

No. Contact TELUS directly at 310-3343 (no area code necessary) or check the TELUS website for details.

What is the cancellation procedure?

Members must fill out a cancellation form 30 days prior to their desired cancellation date and submit it to telecom@chf.bc.ca.

If members cancel within their first year, they are responsible for paying the remaining balance of the contract. After the initial one-year term, the contract is renewed every three months, and the member will still need to pay off the remainder of the term once they cancel.