TELUS Contact Information


TELUS Support for CHF BC Members


At TELUS, we are committed to making sure our customers have all the right tools to enjoy our services. This reference guide provides a list of contacts that may provide support throughout your TELUS experience.

New Account Sign-Up
New or existing residents that would like to sign up for the Telecom Program

Call: 1-866-667-9749

  • Monday – Friday, 8 AM – 7 PM (PST)
  • Saturday, 9 AM – 5 PM (PST)

 

Online: telus.com/mdulead

  • Please expect an email response within 3 – 5 business days


General Inquiries
Billing support, package changes, or other inquiries

Call: 310-2255

  • Monday – Sunday, 9 AM-7 PM (PST)

 

Chat: telus.com/chat

  • Monday – Friday, 7:30 AM – 9 PM local hours
  • Saturday – Sunday, 8 AM – 8 PM local hours


Technical Support
Technical support for your residential TV and Internet, or mobility products

Call: 310-TECH (310-8324)

  • Technical support 24/7

 

Chat: telus.com/chat

Monday – Friday, 7:30 AM – 9 PM local hours

Saturday – Sunday, 8 AM – 8 PM local hours
*Note: Only authorized users can call in for inquiries

Program Transition Inquiries
Questions regarding your first bill under the new program

Email: myhome@telus.com

Monday – Friday, 9 AM – 5 PM (PST)