Important Memos

July 15, 2020

COVID-19 PROFESSIONAL INSTALLATIONS:

To our valued members, please note that TELUS technicians are now able to enter units for installations and upgrades, if it is deemed safe to do so.

Before your installation:
TELUS will call and perform a safety assessment to deem if it is safe to enter. The following guidelines must be met in order for a technician to enter your household:

  • Physical distancing of at least 2 meters must be supported while technician is working in your home.
  • No one else can be in the same room as the technician while they are working in your home.
  • The technician will ask you some health screening questions endorsed by the TELUS Medical Advisory Committee in consideration of public health guidance and their obligation to maintain a safe environment for their team and customers.
  • If you do not meet the guidelines set by TELUS’ Health and Safety, they will need to reschedule the installation for a later time.

During your installation:
Technicians perform daily health screenings to ensure they are safe to enter your home:

  • The technician will be wearing Personal Protective Equipment (PPE) which include a mask, gloves and boot covers.
  • The technician will complete as much work as possible outside your home, and then call you to confirm they need to enter the household.
  • If deemed safe, they will enter your house to complete the service.*

For more information about TELUS’s installation options, please visit: https://www.telus.com/en/internet/installation-options

 

*Please note that entering your home will be at the discretion of the technician.