Important Memos

July 15, 2020


To our valued members, please note that TELUS technicians are now able to enter units for installations and upgrades, if it is deemed safe to do so.

Before your installation:
TELUS will call and perform a safety assessment to deem if it is safe to enter. The following guidelines must be met in order for a technician to enter your household:

  • Physical distancing of at least 2 meters must be supported while technician is working in your home.
  • No one else can be in the same room as the technician while they are working in your home.
  • The technician will ask you some health screening questions endorsed by the TELUS Medical Advisory Committee in consideration of public health guidance and their obligation to maintain a safe environment for their team and customers.
  • If you do not meet the guidelines set by TELUS’ Health and Safety, they will need to reschedule the installation for a later time.

During your installation:
Technicians perform daily health screenings to ensure they are safe to enter your home:

  • The technician will be wearing Personal Protective Equipment (PPE) which include a mask, gloves and boot covers.
  • The technician will complete as much work as possible outside your home, and then call you to confirm they need to enter the household.
  • If deemed safe, they will enter your house to complete the service.*

For more information about TELUS’s installation options, please visit:


*Please note that entering your home will be at the discretion of the technician.