Important Memos

October 1, 2020

NEW CHF BC TELECOM PROGRAM!

Program features 40% discounts on TV and Internet services

New Program Features:

CHF BC has reached a new agreement with TELUS to continue providing deep discounts on HDTV and high-speed Internet services to our members, effective October 1.

The new TELUS program provides CHF BC members with a 40% discount on Essentials TV and High-Speed Internet services.  It also offers access to higher internet speeds up to 1.5GB, which was not available at discounted prices under the original program.  At a time when members are meeting and working “virtually” and spending more time at home and online, we want to ensure that you have access to the best online services in the business.

As of their annual renewal date with the program, members will now pay TELUS directly, and co-ops will no longer collect telecom fees along with monthly housing charges.

Once members are on the program, TELUS will process annual renewals automatically.  This will eliminate service interruptions and unintended price increases.

Pricing:

The pricing is now 40%  off. Some members will thus see price increases, while others may notice reduced costs, especially for higher speeds.  The biggest reductions are on higher internet speeds, while the increases will apply to Internet 50 and slower.  Home Phone Lite will still be available at a discounted rate.

Transition Steps:

While we complete the transition to the new telecom program, your existing agreement will continue without change until your annual renewal date.  At that point, you will be moved over to the new program by TELUS to ensure no interruption in service.  You can cancel your service at any time if you are not satisfied with the new program arrangements

You can also check out our e-news for more information about this important transition.

 

 

July 15, 2020

COVID-19 PROFESSIONAL INSTALLATIONS:

To our valued members, please note that TELUS technicians are now able to enter units for installations and upgrades, if it is deemed safe to do so.

Before your installation:
TELUS will call and perform a safety assessment to deem if it is safe to enter. The following guidelines must be met in order for a technician to enter your household:

  • Physical distancing of at least 2 meters must be supported while technician is working in your home.
  • No one else can be in the same room as the technician while they are working in your home.
  • The technician will ask you some health screening questions endorsed by the TELUS Medical Advisory Committee in consideration of public health guidance and their obligation to maintain a safe environment for their team and customers.
  • If you do not meet the guidelines set by TELUS’ Health and Safety, they will need to reschedule the installation for a later time.

During your installation:
Technicians perform daily health screenings to ensure they are safe to enter your home:

  • The technician will be wearing Personal Protective Equipment (PPE) which include a mask, gloves and boot covers.
  • The technician will complete as much work as possible outside your home, and then call you to confirm they need to enter the household.
  • If deemed safe, they will enter your house to complete the service.*

For more information about TELUS’s installation options, please visit: https://www.telus.com/en/internet/installation-options

 

*Please note that entering your home will be at the discretion of the technician.